You’ll need your AT&T Wireless transfer PIN to keep your old number when switching from AT&T to another carrier. You don’t need this number when you change your phone number with AT&T. This guide explains what an AT&T transfer PIN is, where to find it, and how to use it when switching to a new carrier. If you’re upgrading to a new device, like one of the top Samsung phones, through a new carrier, find your transfer PIN before you begin the switch.
What is a transfer PIN, and why do I need one?
You may want to keep your old number when you switch to a different phone service provider. It’s familiar, and you don’t have to change your contact info. However, requesting to keep your old number requires a few steps. When switching away from AT&T, the most crucial step is asking for a transfer PIN.
This PIN identifies you as the previous phone number holder. You provide it to your new carrier, and it’s a bit like two-factor authentication. When they know you are who you say you are, your phone number can move to your new service. Getting this PIN is paramount if you switch to a new SIM card.
Do I always need an AT&T PIN to keep my number?
In most cases, you need one. However, there are some exceptions for specific AT&T plans. For example, if you have a FirstNet account, only the FirstNet and Family plan needs a transfer PIN. No other FirstNet plan does. AT&T’s Prepaid and business accounts don’t need a transfer PIN. Contact AT&T to follow the process for those accounts.
How do I get an AT&T PIN right away?
The easiest way to get a new AT&T PIN is through the AT&T app. If you don’t have the app, there are other ways to request a new PIN.
How to request a PIN in the myAT&T app
The myAT&T app is available for Android and iOS mobile devices.
- Log in to the myAT&T app. You may have this app if you have an AT&T account. It should be easy to find and use on your AT&T phone.
- Select More > Manage Profile.
- Select People & Permissions.
- Find the Transfer phone number section and select Request a new PIN.
- Your transfer PIN appears on the app in a few seconds. Save it.
How to request a PIN online
If these steps don’t work or you don’t have the app, visit the online AT&T site and log in to your profile.
- Go to the People & Permission tab.
- Select Wireless.
- Select the Transfer phone number section.
- Click Request a new PIN.
How to request a PIN by phone
If you can’t log in online for a transfer PIN (for example, if you’re in a phone store purchasing a new phone), dial *PORT on your AT&T phone. This connects you with the transfer PIN service.
Before you start, make sure you:
- Make the call from your AT&T Wireless device.
- Have your AT&T account number and passcode.
How to find your AT&T account number
For customer service or to check your balance, find your account details fast
Is there anything else I should know about using an AT&T PIN to switch carriers?
You must get your transfer PIN before canceling your AT&T plan or removing your old phone. It’s a good idea to get your PIN before shopping for a new phone or plan.
Do I have to pay any fees to use an AT&T PIN?
No. Getting a number transfer PIN is free and can be done anytime. However, you may be charged an activation fee when switching carriers.
Do I need a PIN when switching phone carriers?
It’s only required if you want to keep your old number. If you don’t, your new carrier assigns you an available number.
What if I already canceled my AT&T plan? Can I keep my number?
You can’t get a transfer PIN for a canceled account. If you want to keep your number, contact AT&T support right away and ask them to temporarily re-activate your account so that you can get a transfer PIN. They may be able to help you, especially if your phone number hasn’t been reassigned. Time is a factor. If you wait too long, you may be out of luck.
What if I lose my PIN?
You can request another PIN as many times as you want. If you lose your PIN during the number transfer process, restart with a new PIN.
Can I get a PIN even if I owe AT&T money?
Yes. As long as you start the application process with another carrier, the law gives you the right to get a PIN and keep your old number. However, the law is one thing, and the number of hoops you’ll jump through is another. If your AT&T account was suspended or shut down due to missed payments, getting your PIN may be difficult. Contact support and explain your situation carefully.
Keep your AT&T number with these basic steps
Now you know how to get a number transfer PIN from AT&T when you need it, you’re ready to switch to a new carrier. While the most obvious options are Verizon and T-Mobile, explore these MVNO deals to save money.
