Eric Goldstein
Fact-checked by Hazel Shaw
Short on Time? Here’s How to Fix the Amazon Prime “This Video Is Unavailable” Error in 2025:
- Download and install a reliable VPN. ExpressVPN is the best option because it accesses many Amazon Prime international content libraries hassle-free.
- Connect to a server. Choose a server closest to your location for the best performance.
- Start streaming. Log into your Amazon Prime account, and you should be able to watch without the annoying error message.
A VPN is the easiest way to get rid of the “This Video is Unavailable” error on Amazon Prime. This message appears on your screen because the TV series or movie isn’t available in your Amazon Prime library.
A VPN is an online app that has virtual servers in countries all over the world. When you connect to a server, it replaces your IP address with one that corresponds with the server location — for example, it gives you a US IP address when you connect to a US server. This allows the VPN to access many Amazon Prime libraries, including those where your favorite TV series is still available.
My favorite VPN for avoiding the Amazon Prime error message is ExpressVPN — it consistently works with many Amazon Prime libraries, maintains the fastest speeds on the market (for smooth streaming in HD), and offers easy-to-use apps for all the popular operating systems. Editors’ Note: ExpressVPN and this site are in the same ownership group.
How to Fix Amazon Prime “This Video Is Unavailable” Error
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Subscribe to a VPN service that accesses Amazon Prime.
ExpressVPN is the best choice for fixing the “This Video Is Unavailable” error. It has servers in 105 countries, including 15+ US states, all of which work with Amazon Prime 100% of the time.
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Set up the VPN on any of your devices.
On desktop, visit the VPN provider’s website and download the installer for your operating system. Once the download is complete, open the file, and follow the on-screen instructions to complete the setup. On mobile, grab the app from the App Store for iOS or Google Play for Android.
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Connect to a server to remove the error.
Once connected, you can safely enjoy your favorite Amazon Prime content from anywhere!
Quick Summary of the Best VPNs for Fixing the Amazon Prime “This Video Is Unavailable” Error in 2025
🥇1. ExpressVPN — Best VPN for Fixing Amazon Prime “This Video Is Unavailable” Error in 2025
ExpressVPN is the best VPN for fixing the “This Video Is Unavailable” error on Amazon Prime. It works with the most Amazon Prime libraries out of the VPNs on this list without issues — and it’s the best VPN for Amazon Prime on the market.
One of ExpressVPN’s most unique features is its router app. It’s very simple to configure and easy to navigate, and it allows you to connect all of the devices in your home to the VPN. Another cool tool is MediaStreamer, which lets you use the VPN on devices that don’t support VPNs, such as some smart TVs and gaming consoles — plus, it’s a breeze to set up (ExpressVPN provides step-by-step instructions).
ExpressVPN has plans starting at £3.86 / month. All plans include a 30-day money-back guarantee, so you can try it risk-free.
Read our full ExpressVPN review
🥈2. Private Internet Access — Good Amazon Prime VPN With Servers in All 50 US States
PIA has servers in all 50 US states that can fix the “Video Unavailable” error on Amazon Prime US. The VPN also has 2 dedicated servers for streaming Amazon Prime on the US East and West Coasts that access the platform — it makes the VPN ideal for anyone looking to watch the US content library.
PIA also offers streaming-optimized servers for Amazon Prime in 5 other countries, including Italy, France, the UK, Japan, and Denmark. These specialized servers provide an extra layer of reliability for uninterrupted access — but its regular servers can access many Amazon Prime libraries, too.
PIA’s plans offer great value and affordable pricing (£1.69 / month). Every plan is backed by a 30-day money-back guarantee.
🥉3. CyberGhost VPN — Streaming-Optimized Servers for Amazon Prime
CyberGhost VPN resolves Prime Video playback errors with dedicated servers for the platform. It has specialized servers for Amazon Prime in the US, UK, Italy, France, Germany, Denmark, and Japan — and you can easily find all of them under the “For streaming” tab.
I like its automation rules that help prevent the “This Video Is Unavailable” error by making sure you don’t accidentally visit the site without first connecting to the VPN. You can set it to automatically connect to a Prime server, or launch the Prime app as soon as you connect to a specific server.
CyberGhost VPN’s plans start at £1.92 / month, and its long-term plans offer a generous 45-day guarantee.
Read our full CyberGhost review
Editors’ Note: Intego, Private Internet Access, CyberGhost and ExpressVPN are owned by Kape Technologies, our parent company
Quick Comparison Table
Editors’ Note: Intego, Private Internet Access, CyberGhost and ExpressVPN are owned by Kape Technologies, our parent company
Testing Methodology: Comparison & Ranking Criteria
I used our proven VPN testing methodology to find the best VPNs for fixing the Amazon Prime “This Videos is Unavailable” error. Each VPN was tested in real-world streaming conditions to evaluate its effectiveness in resolving the error, along with its speed, ease of use, and security. Here’s how I conducted the tests:
- I verified that each VPN can fix the Amazon Prime error. Every VPN I recommend has servers that work with Amazon Prime and can remove the “This Video Is Unavailable” error.
- I tested VPN speeds. Since encryption slows down connections, I prioritized VPNs that minimize speed loss. In my tests, I found ExpressVPN to be the fastest VPN for Amazon Prime.
- I checked for device compatibility. Each VPN has native apps for Android, iOS, Windows, and macOS, as well as Android and Apple TVs, so you can get rid of the “This Video is Unavailable” error on any device!
- I assessed the overall value. The best VPNs don’t just work well. I factored in pricing, simultaneous connections, and refund policies. Every VPN listed I chose has affordable plans, supports multiple simultaneous devices, and includes a money-back guarantee.
Troubleshooting Amazon Prime’s “This Video is Unavailable” Error
I examined other causes of the “Video Unavailable” message besides regional restrictions. Below, I include troubleshooting steps that can fix the error:
- Use a compatible web browser or official app. Get the official app for your device, or use an officially supported web browser. Official web browsers for Amazon Prime include Google Chrome, Firefox, Microsoft Edge, Safari, and Opera.
- Restart everything. Close the Prime Video app or web browser, restart your device, and relaunch Prime Video.
- Update your browser or device. Ensure your web browser, Fire Tablet, Fire TV, or streaming device is up to date.
- Check your internet connection. Restart your router and pause other internet-heavy activities.
- Avoid multiple streams. Amazon Prime only allows 2 simultaneous streams of the same content per account.
- Use a compatible HDMI cable. If streaming on an external device, use an HDCP 1.4 or 2.2-compatible HDMI cable.
- Reset DNS settings. Updating your device’s DNS settings may help if other internet services work fine.
- Pair any Alexa devices again. If controlling playback via Alexa, try unpairing and re-pairing the device in the Alexa app.
Frequently Asked Questions
How do you fix the “This Video Is Currently Unavailable” error on Prime Video?
The solution to the “This video is currently unavailable” error on Amazon Prime depends on the cause. The error usually appears because the content is no longer available in your country’s library. If that’s the case, a good Amazon Prime VPN can access any content from anywhere.
Other possible causes may be streaming Amazon Prime on an unsupported browser, using the wrong HDMI cable for your external device, streaming on an outdated app, and more. You can find all of my troubleshooting steps for the “video unavailable” error here.
Why does Amazon Prime keep saying “video is unavailable”?
Amazon Prime displays this error for multiple reasons. Most users would see this message due to regional restrictions. In other words, the video isn’t available in your library — even if it was, Amazon Prime’s licensing agreement for it has probably expired, so you can no longer watch that content in your location.
The easiest way to fix this error is with a VPN, which replaces your IP address with one from the server you connect to — this way, you can access many Amazon Prime libraries from any location. You can find all of my top VPN picks for fixing the “video unavailable” error here.
What’s the best VPN for fixing video playback errors on Amazon Prime?
ExpressVPN is the best VPN for fixing the “This video is unavailable” error on Amazon Prime. It works with most Amazon Prime libraries and can access almost all of Prime’s content without issues.
Should I use free VPNs for Amazon Prime?
I don’t recommend using a free VPN for Amazon Prime because the platform can easily detect and block them. Free VPNs also have slow speeds, limited server options, and data caps, which result in poor streaming quality and frequent buffering. On top of that, many poor-quality free VPNs often don’t have very good security measures, putting your data and privacy at significant risk.
The top premium VPNs work with many Amazon Prime libraries, give you access to large server networks, and offer the best streaming speeds. Many of them offer money-back guarantees, too, so you can try them risk-free.
