1. E-Commerce : E-Commerce refers to the performing online commercial activities, transactions over internet. It includes activities like buying and selling product, making monetary transactions etc over internet. Internet is used for E-commerce. Websites and applications (apps) are required for e-commerce. it is mainly connected with the end process of flow means connected with the end customer.
Examples of E-Commerce are online retailers like amazon, flipkart, Myntra, paytm mall, seller of digital goods like ebooks, online service etc.
Activities of E-Commerce are :
- Buying and selling product online
- Online ticketing
- Online Payment
- Paying different taxes
- Online accounting software
- Online customer support
2. E-Business : E-Business refers to performing all type of business activities through internet. It includes activities like procurement of raw materials/goods, customer education, supply activities buying and selling product, making monetary transactions etc over internet. Internet, intranet, extranet are used in e-business. Websites, apps, ERP, CRM etc are required for e-business.
Examples of E-Business are e-commerce companies and its various internal business activities, auction site, classified site, software and hardware developer site etc.
Activities of E-Business are :
- Online store setup
- Customer education
- Buying and selling product
- Monetary business transaction
- Supply Chain Management
- E-mail marketing
Difference between E-Commerce and E-Business :
| S.No. | E-COMMERCE | E-BUSINESS |
|---|---|---|
| 01. | E-Commerce refers to the performing online commercial activities, transactions over internet. | E-Business refers to performing all type of business activities through internet. |
| 02. | E-Commerce is a narrow concept and it is considered as a subset of E-Business. | E-Business is a broad concept and it is considered as a superset of E-Commerce. |
| 03. | Commercial transactions are carried out in e-commerce. | Business transactions are carried out in e-business. |
| 04. | In e-commerce transactions are limited. | In e-business transactions are not limited. |
| 05. | It includes activities like buying and selling product, making monetary transactions etc over internet. | It includes activities like procurement of raw materials/goods, customer education, supply activities buying and selling product, making monetary transactions etc over internet. |
| 06. | It usually requires the use of only a website. | It requires the use of multiple websites, CRMs, ERPs that connect different business processes. |
| 07. | It involves mandatory use of internet. | It involves the use of internet, intranet or extranet. |
| 08. | E-commerce is more appropriate in Business to Customer (B2C) context. | E-business is more appropriate in Business to Business (B2B) context. |
| 09. | E-Commerce covers outward/external business process. | E-Business covers internal as well as external business process/activities. |
