The key to using unstructured data set is to identify the hidden structures in the data set.
This enables us to convert it to a structured and more usable format.In previous article (previous article on text mining ) we discussed the framework to use unstructured data set in predictive or descriptive modelling. In this article we will talk in more details to understand the data structure and clean unstructured text to make it usable for the modelling exercise. We will be using the same business problem as discussed in last article to understand these procedures.
Business Problem
You are the owner of Metrro cash n carry. Metrro has a tie up with Barcllays bank to launch co-branded cards. Metrro and Barcllay have recently entered into an agreement to share transactions data. Barcllays will share all transaction data done on their credit card on any retail store. Metrro will share all transaction done by any credit card on their stores. You wish to use this data to track where are your high value customers shopping other than Metrro.
To do this you need to fetch out information from the free transactions text available on Barcllays transaction data. For instance, a transaction with free text “Payment made to Messy” should be tagged as transaction made to the retail store “Messy”. Once we have the tags of retail store and the frequency of transactions at these stores for Metrro high value customers, you can analyze the reason of this customer outflow by comparing services between Metrro and the other retail store.
Understanding the dataset
Let us first look at the raw data to build a framework for data cleaning. Following are sample transactions on which we need to work on :
- Paymt made to : Messy 230023929#21 Barcllay
- Transactn made to : Big Bazaar 42323#2322 Barcllay
- Pay to messy : 342343#2434 Barcllay
-
Messy bill pay 32344#24324 Barcllay
Let us observe the data carefully to understand what information can be derived out of this data set.
- An Action word like “payment”, “Paymt” , “Transactn” is present in every transaction. It is possible that the word “pay” and “transact” refers to different modes of payments like Credit Card payment or cash card payment.
- The word in the end of every transaction is common. This should be the name of card used.
- Every transactions has a name of the vendor. However, this name is both in small and capital letters.
- There is number code in every transactions. We can comfortably ignore this code or derive out very meaningful information from this code. This code can possibly be the name of the area where the store is present, some kind of combination with the date of purchase or the customer code. If we are able to decode these numbers, we possibly will get to the next level of analysis. For instance, if we can find the area of transaction, we can do an area level analysis. Or say these codes caters to product family, and hence can be used to optimize our services.
Cleaning the dataset
Cleaning text data on R is extremely easy. For this analysis we will not be using the numbers at the end of the transactions. But in case you are to make a strong analysis, this is something you should definitely explore. In this dataset, we need to make following adjustments :
- Remove the numbers
- Remove the special character “#”
- Remove common words like “to” , “is” etc.
- Remove the common term “Barcllay” from the end of every sentence
- Remove Punctuation marks
Given our understanding of data, step 2& 5 , 3 & 4 can be combined to avoid extra efforts. In step 2, we simply need to remove a single character “#”, which is automatically done in R while removing other punctuations . We will combine the words in step 3 and step 4, and remove them together. You can use the following code to clean the data set. Once we have the clean data set, we will convert it into a term document matrix. You can use the following codes for this exercise :
[stextbox id=”grey”]
> library(tm)
> myCorpus <- Corpus(VectorSource(a))
> inspect(myCorpus)
<<VCorpus (documents: 4, metadata (corpus/indexed): 0/0)>>
[[1]] <<PlainTextDocument (metadata: 7)>>
Paymt made to Messy 230023929#21 Barcllay
[[2]] <<PlainTextDocument (metadata: 7)>>
Transactn made to Big Bazaar 42323#2322 Barcllay
[[3]] <<PlainTextDocument (metadata: 7)>>
Pay to messy 342343#2434 Barcllay
[[4]] <<PlainTextDocument (metadata: 7)>>
messy bill pay 32344#24324 Barcllay
[/stextbox]
[stextbox id=”grey”]
> # remove punctuation
> myCorpus <- tm_map(myCorpus, removePunctuation)
> inspect(myCorpus)
<<VCorpus (documents: 4, metadata (corpus/indexed): 0/0)>>
[[1]] <<PlainTextDocument (metadata: 7)>>
Paymt made to Messy 23002392921 Barcllay
[[2]] <<PlainTextDocument (metadata: 7)>>
Transactn made to Big Bazaar 423232322 Barcllay
[[3]] <<PlainTextDocument (metadata: 7)>>
Pay to messy 3423432434 Barcllay
[[4]] <<PlainTextDocument (metadata: 7)>>
messy bill pay 3234424324 Barcllay
[/stextbox]
[stextbox id=”grey”]
> # remove numbers
> myCorpus <- tm_map(myCorpus, removeNumbers)
> inspect(myCorpus)
<<VCorpus (documents: 4, metadata (corpus/indexed): 0/0)>>
[[1]] <<PlainTextDocument (metadata: 7)>>
Paymt made to Messy Barcllay
[[2]] <<PlainTextDocument (metadata: 7)>>
Transactn made to Big Bazaar Barcllay
[[3]] <<PlainTextDocument (metadata: 7)>>
Pay to messy Barcllay
[[4]] <<PlainTextDocument (metadata: 7)>>
messy bill pay Barcllay
[/stextbox]
[stextbox id=”grey”]
> # remove stopwords
> # Add required words to the list
> myStopwords <- c(stopwords(‘english’), “Barcllay”)
> myCorpus <- tm_map(myCorpus, removeWords, myStopwords)
> inspect(myCorpus)
<<VCorpus (documents: 4, metadata (corpus/indexed): 0/0)>>
[[1]] <<PlainTextDocument (metadata: 7)>>
Paymt made Messy
[[2]] <<PlainTextDocument (metadata: 7)>>
Transactn made Big Bazaar
[[3]] <<PlainTextDocument (metadata: 7)>>
Pay messy
[[4]] <<PlainTextDocument (metadata: 7)>>
messy bill pay
[/stextbox]
[stextbox id=”grey”]
> myDtm <- TermDocumentMatrix(myCorpus, control = list(minWordLength = 1))
> inspect(myDtm)
<<TermDocumentMatrix (terms: 8, documents: 4)>>
Non-/sparse entries: 12/20
Sparsity : 62% Maximal term length: 9 Weighting : term frequency (tf)
Docs
Terms 1 2 3 4
bazaar 0 1 0 0
big 0 1 0 0
bill 0 0 0 1
made 1 1 0 0
messy 1 0 1 1
pay 0 0 1 1
paymt 1 0 0 0
transactn 0 1 0 0
[/stextbox]
End Notes
Cleaning data sets is a very crucial step in any kind of data mining. However, it is many times more important while dealing with unstructured data sets. Understanding the data and cleaning the data consumes the maximum time of any text mining analysis. In the next article we will talk about creating a dictionary manually. This becomes important when we are doing a niche analysis for which ready made dictionary is either not available or very expensive.
Have you done text mining before? If you did, what other cleaning steps did you leverage? What tool do you think is most suitable for doing a niche kind of text mining like transactions analysis or behavioral analysis? Did you find the article useful? Did this article solve any of your existing dilemma?
If you like what you just read & want to continue your analytics learning, subscribe to our emails, follow us on twitter or like our facebook page.
Tavish Srivastava, co-founder and Chief Strategy Officer of Analytics Vidhya, is an IIT Madras graduate and a passionate data-science professional with 8+ years of diverse experience in markets including the US, India and Singapore, domains including Digital Acquisitions, Customer Servicing and Customer Management, and industry including Retail Banking, Credit Cards and Insurance. He is fascinated by the idea of artificial intelligence inspired by human intelligence and enjoys every discussion, theory or even movie related to this idea.
