Last spring, Google announced that it would be winding down support for a couple of legacy products this year. The end-of-life date communicated last year is practically here: if you’re still using Dropcam cameras or the Nest Secure smart security system, you’ve got until April 8 until they’re no longer supported by the Nest app, effectively rendering them useless. If you haven’t redeemed your replacement offer yet, there’s never been a better time.
What’s happening on April 8?
Dropcam and Nest Secure are on the way out
Beginning on Monday, April 8, Dropcam cameras and Nest Secure devices will no longer be accessible in the Nest app. Neither ever made the jump to Google Home, so without Nest app support, they can’t do much: Google notes that “You won’t be able to use the Nest app to check the status of your Dropcam, view live streams, receive notifications, or change settings.” In addition, Nest Secure devices “will no longer work,” and “will not be accessible in the Nest app and won’t connect to the internet.” Dropcam video history will also no longer be available.
In short, Dropcams and Nest Secure devices are going offline. Dropcams will be entirely useless; Nest Secure should still function as a local alarm with the parameters you’ve already set, but you won’t be able to use the Nest app to interact with it, severely limiting functionality. You’ll no longer be able to control the alarm remotely, get notifications about activity, or make any changes to the system beginning April 8.
So, what can I do about it?
Google offered replacements last year
Last spring, Google sent emails alerting users of these devices that they’d no longer have smart functionality come this year, and offered replacements or discounts on other products. Dropcam users who subscribed to Nest Aware at the time were offered up to two free indoor Nest Cams; users who weren’t subscribed received half-off Nest Cam coupons.
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But not too shabby as free replacements go
Nest Secure users were offered an arguably more generous solution: either a free ADT Self Setup System including a hub, two window/door sensors, and a motion sensor, plus a year of professional alarm monitoring, or a $200 discount on a “device of your choice” on the Google Store.
These emails contained unique links and coupon codes and instructions on how to redeem them, so if you’re a Dropcam or Nest Secure user and haven’t claimed yours yet, you might need to do some inbox archeology to find your specific offer. Google has said that these offers must be redeemed by 11:59 PM, Pacific time on May 7, 2024, after which they’ll expire.
If you’ve lost the email containing your replacement offer, it’s possible Google Store customer support might be able to send your unique discount code again. Your customer support mileage will always vary, but I was able to get my own Nest Secure replacement code sent a second time after I’d apparently deleted the original email from 2023. All I had to do was ask nicely.
Goodbye, Nest app — hello, Google Home
It’s Google Home all the way down
Remotely controlling my Nest Secure was the last thing I used the Nest app for. As the ADT system Google has offered as a replacement for Nest Secure setups is compatible with the Google Home app, once I’ve made the switch, I’ll be uninstalling the Nest app for good. With older Nest Cams integrated into Google Home last summer and Dropcam and Nest Secure devices being retired this spring, the legacy Nest app doesn’t seem long for this world. Google hasn’t yet announced plans to sunset the app, however.
In any case, if you’re still using either Dropcam devices or a Nest Secure system, the clock is ticking. They’re slated to stop working Monday, April 8.
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